Dana Air Admits Shortcomings Apologises To Passengers...Offers Complementary Tickets And More



The management of Dana Air has elaborately explained and apologised for shortcomings on service delivery recently. The Deputy Chief Executive Office (DCEO) of the airline, Mr. Sukhjinder Mann on behalf of the management conveyed apologies to passengers especially those affected on March 1.

 

“I accept that our recent disruptions due ramp congestion, bad weather, and most recently, scarcity of fuel would have affected your plans and I understand how frustrating it would have been for you to contact our customer service representative to reschedule your flight or having to wait in some instances, but I would like to reassure you that all your feedback has not gone unnoticed regardless of how you sent them,” said Mann.

 

Detailed explanation on what the airline is facing presently and what they are doing to ameliorate the situation Mann said: “On fuel scarcity, we are working with our partners to significantly mitigate the challenge and I am pleased to advise that we have made major inroads in this area with our key suppliers. We will continue to do our best to minimize any foreseeable challenges while hoping that the situation improves generally for all carriers as soon as possible.

 

Mr. Sukhjinder Mann DCEO Dana Air

“On ramp congestion and terminal infrastructure, we have commenced talks with the airport authorities on practical solutions to these issues. A slight delay due bad weather at destination or congestion due to inadequate aircraft parking space might cause extensive delays on all the flights an aircraft is scheduled to operate on that day. These are ongoing issues for us and all local Nigerian airlines, but better days are ahead as we remain committed to finding lasting solutions to these issues with the cooperation of the airport authority and terminal operators.

 

 

He promised to get in touch with affected passenger on the March 1, 2022. “For those cherished guests that have been inconvenienced on the 1st March, 2022 I would like you to get in touch with our call centre so that we can remedy the situation and make matters right for you. ”

 

Not only getting in touch with them, Dana Air is offering more. “You are the reason we fly and since we let you down we would like to offer each affected passenger (on the 1st March, 2022) a complimentary ticket (matching the class of travel that you flew with us on) and a free Dana Miles card with 5,000 points already loaded on it for you to help you earn that next free ticket on Dana Air - it's our way of saying sorry for the inconvenience caused to your travel plans and that you really matter to us. ” 

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